[1001 TVs] How to Request a Refund

Request a refund on your iOS

Reference: https://support.apple.com/en-us/118223

1. Cancel subscription first.

2. Open the Settings app.

3. Tap your name.

4. Tap Media & Purchases ➜ View Account.

5. Tap Purchase History ➜ Tap the subscription.

6. Tap Report a Problem

7. Select Request a Refund and Reason

8. Wait 24 to 48 hours for the latest information requested. If your request has been approved by Apple, you may need to wait a little longer for the funds to be refunded to your payment method.

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Request a refund on Google Play

Reference: https://support.google.com/googleplay/answer/15574897?hl=en

1. Go to play.google.com.

2. Tap your Profile picture on top right to check that you’re signed in to the correct Google account.

3. Tap Payments & subscriptions ➜ Budget & order history.

4. For the order you want to return, Tap Report a problem.

5. Select the option that describes your situation. Tap Submit.

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Contact US

We welcome your feedback on our app or any questions you may have. Please feel free to contact us.

Mail US: 1001tvs@nero.com