What should I do if I get a "The app is too old." error?

• If the app on the phone displays "Your 1001 TVs app Application is too old.", it means that you need to update the app on the TV.

TV Application: Google Android TV | Apple TV

Why does my PC say "This app cannot run on your computer"?

• The latest Windows Application only supports 64-bit.

Device Connection Issues

Why does it say "This QR code is not for screen mirroring!"?

1. Please ensure your receiving device (such as a computer, TV, or mobile phone) has the latest version of the 1001 TVs app installed;
2. Do not scan QR codes from other applications;

Why can't I find my TV/PC/Phone in the device list?

1. Make sure both devices are connected to the same Wi-Fi network. If necessary, try restarting the router.
2. For iPhone or iPad, make sure you grant access to "Local Network" and "Wireless Data". Go to Settings → Apps → Scroll down to 1001 TVs → Enable Local Network → Wireless Data → WLAN and Cellular.

3. Ensure that 1001 TVs is running on both devices.
4. If you run into issues, restart 1001 TVs application and try again.
5. Public Wi-Fi networks in places like hotels or airports might have AP isolation, which could block the connection.
6. Alternatively, try turning on your phone's hotspot and connect your computer or TV to it, then try screen mirroring.
7. If it's still not working, restart your phone and try again.

Both devices are connected to the same Wi-Fi network, what should I do if failed to connect?

1. If mirror screen from iPhones, make sure you grant access to "Local Network" and "Wireless Data". Go to Settings → Apps → Scroll down to 1001 TVs → Enable Local Network → Wireless Data → WLAN and Cellular.
2. If mirror screen from macOS 15+ device, it's likely a Local Network permission issue, please click the [macOS 15+ Solution] to get more details.
3. If mirror screen to Windows, the firewall could be blocking the connection. Try closing the firewall software and then run application as 'administrator'.
4. If mirror screen to TV, power off the TV, then power it back on after 3 minutes.
5. Power off the router, power it on after 3 minutes.
6. Public Wi-Fi networks in places like hotels or airports may have AP isolation enabled, which can block the connection, disable it and try screen mirroring again. Alternatively, please turn on your phone's personal hotspot and connect your computer or TV to try.
7. Turn off proxy settings if they are enabled, or add the target device's IP address to the exception list.
8. If it's still not working, please feel free to contact customer support for assistance at 1001tvs@nero.com.
9. Click here to get more details.

Screen Mirroring Issues

Why no sound when screen mirroring?

1. Power off both the sending and receiving devices, wait for 5 minutes, then power them back on.
2. Please update 1001 TVs app to the latest version.
3. Make sure the sound option is enabled on in the screen mirroring page.
4. For Android phones, ensure that microphone permission is granted.
   
5. Check if the video source is muted. For example, videos are often muted by default in the browser — unmute the video player itself (not your computer's volume), and sound will work.
6. Some apps may block us from getting audio, so audio cannot be cast. Please try using other apps to see if sound works properly and determine which app is malfunctioning.
   For some apps, if a copyrighted video is played, even subsequent non-copyrighted videos may have no sound when casting or recording. To resolve this, clear the cache of the app, then restart the app, or restart your phone.
7. Click here to get more details.

How to fix lagging issue?

1. Power off your TV, then power it back on after 3 minutes.
2. Try connecting to the 5G frequency band for better speed.
3. If you mirror screen from Windows, or to Windows, please check the mirror settings. Make sure stable mode is not selected; smooth mode is preferred. You may need to install a plugin on some PCs to activate smooth mode.
4. Click here to get more details.

How to fix disconnection issues for iOS device?

1. Open [Settings].
2. Tap [Display & Brightness] → [Auto-Lock].
3. Select [Never] for the Auto-Lock setting.
4. Click here to get more details.

How to fix disconnection issues for Android device?

1. Grant notification permission.
2. Grant floating window permission in Settings and enable floating window on the screen mirroring page.
3. In the 1001 TVs app, turn on "Ignore Battery Optimization" to keep the app running in the background.
4. Ensure your phone has at least 70% battery or keep it plugged in while mirroring.
5. Ensure a Stable Screen Mirroring Connection on HUAWEI Phones.
6. Check and Improve Network Connection.
7. Click here to get more details.

What should I do if the screen stays on "Loading…" after starting mirroring?

1. Power off your TV, power on after 3 minutes.
2. For some TVs, please change the [Video Decoder] in the app's Settings to try.

3. Turn off the Smooth Mode option of application on the sending device.

Why is the screen too small when mirroring to my TV?

1. Try using landscape mode on your phone and make sure portrait lock is turned off.
2. On your TV, go to Settings and turn on [Fill Mode]. Use the up button on your remote to adjust the screen size.

3. Provide your device information (specific models of your phone, computer, TV, and TV box), as well as the Application number of 1001 TVs, to customer support for assistance.
4. Consider trying a different phone or TV if the issue persists.
5. Uninstall and reinstall the latest Application of 1001 TVs.

Why can't my mirrored screen go full-screen or rotate?

1. Check if portrait lock is enabled on your phone. If so, turn it off in the settings.
2. If you're using browser mirroring, please upgrade your browser to the latest Application.
3. On the computer's screen mirroring interface, click the Settings button and select "Fullscreen" Mode.

4. Provide the details of your devices (phone, computer, TV, and TV box), along with the App version number of 1001 TVs, to customer support for assistance.
5. Consider trying a different phone or TV if the issue persists.
6. Reinstall the latest Application of 1001 TVs.

Why does my mirrored screen look blurry?

• If you're using a Xiaomi phone, the issue may be caused by the MIUI anti-scam protection. To fix it, go to Settings → Security → Anti-Fraud → Screen Sharing Protection → Turn off, and then try casting again.

What should I do if the screen goes black during mirroring?

• Some apps restrict screen mirroring, such as those with password input screens or video playback interfaces. This is often due to copyright protection, which prevents these apps from being mirrored to other devices.

Other Questions

How to cancel subscription?

[1001 TVs] How to Cancel a Subscription

Cancel a subscription on your iOS

• Open the Settings app → your name → Subscriptions → the subscription → Cancel Subscription


Cancel a subscription on Google Play

• Open the Google Play Store app → Profile picture on top right → Payment and subscriptions → Subscriptions → the subscription → Cancel Subscription → Confirm the cancellation

How to contact customer support?

• Email：1001tvs@nero.com
• Work day 10：00-17：00

How to send feedback and logs?

• Mobile phone: [Profile] in the left-top corner → [Feedback]
• Computer: [Settings] in the right-top corner → [About] → [Feedback]
• TV: [Settings] in the right-bottom corner → [Feedback]