{"id":4887,"date":"2025-01-16T09:27:55","date_gmt":"2025-01-16T01:27:55","guid":{"rendered":"https:\/\/www.1001tvs.com\/?p=4887"},"modified":"2026-10-16T14:59:51","modified_gmt":"2026-10-16T06:59:51","slug":"how-to-request-a-refund","status":"publish","type":"post","link":"https:\/\/www.1001tvs.com\/pt-br\/how-to-request-a-refund\/","title":{"rendered":"[1001 TVs] How to Request a Refund"},"content":{"rendered":"<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"565\" height=\"340\" src=\"https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-19.png\" alt=\"\" class=\"wp-image-4888\" style=\"width:565px;height:auto\" srcset=\"https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-19.png 565w, https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-19-300x181.png 300w, https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-19-18x12.png 18w\" sizes=\"auto, (max-width: 565px) 100vw, 565px\" \/><\/figure>\n\n\n\n<h2 id=\"h-request-a-refund-on-your-ios\" class=\"wp-block-heading\">Solicitar um reembolso no iOS<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Refer\u00eancia:  <a href=\"https:\/\/support.apple.com\/en-us\/118223\">https:\/\/support.apple.com\/en-us\/118223<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">1. <a href=\"https:\/\/www.1001tvs.com\/pt-br\/how-to-cancel-ios-googleplay\/\">Cancele a assinatura primeiro.<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">2. Abra o <strong>Aplicativo de configura\u00e7\u00f5es<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">3. Toque em <strong>seu nome<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"859\" src=\"https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-20-1024x859.png\" alt=\"P\u00e1gina de configura\u00e7\u00f5es mostrando notifica\u00e7\u00f5es para Apple ID, iCloud+, M\u00eddia e Compras.\" class=\"wp-image-4889\" style=\"width:400px;height:auto\" srcset=\"https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-20.png 1024w, https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-20-300x252.png 300w, https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-20-768x644.png 768w, https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-20-14x12.png 14w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">4. Toque em <strong>M\u00eddia e compras \u279c Exibir conta<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"573\" src=\"https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-3-1024x573.png\" alt=\"Interface de configura\u00e7\u00f5es do ID Apple com op\u00e7\u00f5es que incluem Informa\u00e7\u00f5es pessoais, Login e seguran\u00e7a, Pagamento e envio, Assinaturas, iCloud, M\u00eddia e compras, Encontrar meu e Compartilhamento familiar.\" class=\"wp-image-4846\" srcset=\"https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-3.png 1024w, https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-3-300x168.png 300w, https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-3-768x430.png 768w, https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-3-1536x860.png 1536w, https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-3-2048x1147.png 2048w, https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-3-18x10.png 18w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">5. Toque <strong>Hist\u00f3rico de compras \u279c <\/strong>Torneira <strong>a assinatura<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1022\" src=\"https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-23-1024x1022.png\" alt=\"Configura\u00e7\u00f5es da conta Apple com o Hist\u00f3rico de compras destacado.\" class=\"wp-image-4892\" style=\"width:400px;height:auto\" srcset=\"https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-23.png 1024w, https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-23-300x300.png 300w, https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-23-150x150.png 150w, https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-23-768x766.png 768w, https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-23-12x12.png 12w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">6. Toque <strong>Relatar um problema<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"722\" height=\"1024\" src=\"https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-24-722x1024.png\" alt=\"P\u00e1gina de detalhes do pedido com op\u00e7\u00f5es destacadas, incluindo Informar um problema.\" class=\"wp-image-4893\" style=\"width:400px;height:auto\" srcset=\"https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-24.png 722w, https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-24-212x300.png 212w, https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-24-768x1089.png 768w, https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-24-8x12.png 8w\" sizes=\"auto, (max-width: 722px) 100vw, 722px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">7. Selecione <strong>Solicitar um reembolso<\/strong> e <strong>Motivo<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"654\" height=\"1024\" src=\"https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-25-654x1024.png\" alt=\"P\u00e1gina Informar um problema com as op\u00e7\u00f5es de solicita\u00e7\u00e3o de reembolso selecionadas.\" class=\"wp-image-4894\" style=\"width:400px;height:auto\" srcset=\"https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-25.png 654w, https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-25-192x300.png 192w, https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-25-768x1202.png 768w, https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-25-8x12.png 8w\" sizes=\"auto, (max-width: 654px) 100vw, 654px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">8. Aguarde de 24 a 48 horas para obter as \u00faltimas informa\u00e7\u00f5es solicitadas. Se a sua solicita\u00e7\u00e3o tiver sido aprovada pela Apple, talvez seja necess\u00e1rio aguardar um pouco mais para que os fundos sejam reembolsados ao seu m\u00e9todo de pagamento.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"h-request-a-refund-on-google-play\" class=\"wp-block-heading\">Solicitar um reembolso no Google Play<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Refer\u00eancia:  <a href=\"https:\/\/support.google.com\/googleplay\/answer\/15574897?hl=en\">https:\/\/support.google.com\/googleplay\/answer\/15574897?hl=en<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">1. V\u00e1 para <a href=\"https:\/\/play.google.com\/\">play.google.com<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">2. Toque em seu <strong>Foto do perfil no canto superior direito<\/strong> para verificar se voc\u00ea est\u00e1 conectado \u00e0 conta do Google correta.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"499\" src=\"https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-27-1024x499.png\" alt=\"P\u00e1gina do Google Play com o \u00edcone de notifica\u00e7\u00e3o destacado.\" class=\"wp-image-4896\" style=\"width:400px;height:auto\" srcset=\"https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-27.png 1024w, https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-27-300x146.png 300w, https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-27-768x374.png 768w, https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-27-18x9.png 18w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">3. Toque em <strong>Pagamentos e assinaturas<\/strong> \u279c <strong>Or\u00e7amento e hist\u00f3rico de pedidos<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"541\" src=\"https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-28-1024x541.png\" alt=\"Menu do Google Play com Pagamentos e assinaturas e Or\u00e7amento e controles destacados.\" class=\"wp-image-4897\" srcset=\"https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-28.png 1024w, https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-28-300x158.png 300w, https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-28-768x406.png 768w, https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-28-18x10.png 18w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">4. Para a ordem que deseja retornar, toque em <strong>Informar um problema<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"693\" height=\"1024\" src=\"https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-29-693x1024.png\" alt=\"P\u00e1gina de or\u00e7amento do Google Play mostrando o total gasto e o hist\u00f3rico de pedidos.\" class=\"wp-image-4898\" style=\"width:400px;height:auto\" srcset=\"https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-29.png 693w, https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-29-203x300.png 203w, https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-29-768x1135.png 768w, https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-29-8x12.png 8w\" sizes=\"auto, (max-width: 693px) 100vw, 693px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">5. Selecione a op\u00e7\u00e3o que descreve sua situa\u00e7\u00e3o. Toque em <strong>Enviar<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"661\" src=\"https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-30-1024x661.png\" alt=\"P\u00e1gina de relat\u00f3rio de problemas do Google Play com op\u00e7\u00f5es para selecionar um problema e enviar.\" class=\"wp-image-4899\" srcset=\"https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-30.png 1024w, https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-30-300x194.png 300w, https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-30-768x496.png 768w, https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-30-18x12.png 18w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Solicitar um reembolso na Microsoft Store<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Refer\u00eancia: <a href=\"https:\/\/support.microsoft.com\/en-us\/accounts-billing\/subscriptions\/how-to-get-a-refund-on-a-microsoft-subscription\">https:\/\/support.microsoft.com\/en-us\/accounts-billing\/subscriptions\/how-to-get-a-refund-on-a-microsoft-subscription<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"h-contact-us\" class=\"wp-block-heading\">Entre em contato conosco<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Agradecemos seu feedback sobre nosso aplicativo ou qualquer d\u00favida que possa ter. Fique \u00e0 vontade para entrar em contato conosco.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Correio para os EUA: <a href=\"mailto:1001tvs@nero.com\">1001tvs@nero.com<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Request a refund on your iOS Reference: https:\/\/support.apple.com\/en-us\/118223 1. Cancel subscription first. 2. Open the Settings app. 3. Tap your name. 4. Tap Media &amp; Purchases \u279c View Account. 5. Tap Purchase History \u279c Tap the subscription. 6. Tap Report a Problem 7. Select Request a Refund and Reason 8. Wait 24 to 48 hours [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[107],"tags":[],"class_list":["post-4887","post","type-post","status-publish","format-standard","hentry","category-payment"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>[1001 TVs] How to Request a Refund - 1001TVs<\/title>\n<meta name=\"description\" content=\"How to request a refund on app store or google play\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.1001tvs.com\/pt-br\/how-to-request-a-refund\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"[1001 TVs] How to Request a Refund - 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