{"id":4887,"date":"2025-01-16T09:27:55","date_gmt":"2025-01-16T01:27:55","guid":{"rendered":"https:\/\/www.1001tvs.com\/?p=4887"},"modified":"2026-10-16T14:59:51","modified_gmt":"2026-10-16T06:59:51","slug":"how-to-request-a-refund","status":"publish","type":"post","link":"https:\/\/www.1001tvs.com\/fr\/how-to-request-a-refund\/","title":{"rendered":"[1001 TVs] How to Request a Refund"},"content":{"rendered":"<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"565\" height=\"340\" src=\"https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-19.png\" alt=\"\" class=\"wp-image-4888\" style=\"width:565px;height:auto\" srcset=\"https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-19.png 565w, https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-19-300x181.png 300w, https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-19-18x12.png 18w\" sizes=\"auto, (max-width: 565px) 100vw, 565px\" \/><\/figure>\n\n\n\n<h2 id=\"h-request-a-refund-on-your-ios\" class=\"wp-block-heading\">Demander un remboursement sur iOS<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">R\u00e9f\u00e9rence :  <a href=\"https:\/\/support.apple.com\/en-us\/118223\">https:\/\/support.apple.com\/en-us\/118223<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">1. <a href=\"https:\/\/www.1001tvs.com\/fr\/how-to-cancel-ios-googleplay\/\">Annulez d'abord l'abonnement.<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">2. Ouvrir le <strong>Application Param\u00e8tres<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">3. Tapez <strong>votre nom<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"859\" src=\"https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-20-1024x859.png\" alt=\"Page des r\u00e9glages affichant les notifications pour Apple ID, iCloud+, M\u00e9dias et Achats.\" class=\"wp-image-4889\" style=\"width:400px;height:auto\" srcset=\"https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-20.png 1024w, https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-20-300x252.png 300w, https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-20-768x644.png 768w, https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-20-14x12.png 14w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">4. Tapez <strong>M\u00e9dias et achats \u279c Voir le compte<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"573\" src=\"https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-3-1024x573.png\" alt=\"L&#039;interface de r\u00e9glage de l&#039;identifiant Apple comprend des options telles que Informations personnelles, Connexion et s\u00e9curit\u00e9, Paiement et exp\u00e9dition, Abonnements, iCloud, M\u00e9dias et achats, Rechercher mon, et Partage familial.\" class=\"wp-image-4846\" srcset=\"https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-3.png 1024w, https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-3-300x168.png 300w, https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-3-768x430.png 768w, https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-3-1536x860.png 1536w, https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-3-2048x1147.png 2048w, https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-3-18x10.png 18w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">5. Tapotez <strong>Historique des achats \u279c <\/strong>Robinet <strong>l'abonnement<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1022\" src=\"https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-23-1024x1022.png\" alt=\"R\u00e9glages du compte Apple avec l&#039;historique des achats en surbrillance.\" class=\"wp-image-4892\" style=\"width:400px;height:auto\" srcset=\"https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-23.png 1024w, https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-23-300x300.png 300w, https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-23-150x150.png 150w, https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-23-768x766.png 768w, https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-23-12x12.png 12w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">6. Tapotez <strong>Signaler un probl\u00e8me<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"722\" height=\"1024\" src=\"https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-24-722x1024.png\" alt=\"Page des d\u00e9tails de la commande avec les options, y compris Signaler un probl\u00e8me, mises en \u00e9vidence.\" class=\"wp-image-4893\" style=\"width:400px;height:auto\" srcset=\"https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-24.png 722w, https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-24-212x300.png 212w, https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-24-768x1089.png 768w, https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-24-8x12.png 8w\" sizes=\"auto, (max-width: 722px) 100vw, 722px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">7. S\u00e9lectionner <strong>Demande de remboursement<\/strong> et <strong>Raison<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"654\" height=\"1024\" src=\"https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-25-654x1024.png\" alt=\"Page Signaler un probl\u00e8me avec les options de demande de remboursement s\u00e9lectionn\u00e9es.\" class=\"wp-image-4894\" style=\"width:400px;height:auto\" srcset=\"https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-25.png 654w, https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-25-192x300.png 192w, https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-25-768x1202.png 768w, https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-25-8x12.png 8w\" sizes=\"auto, (max-width: 654px) 100vw, 654px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">8. Attendez 24 \u00e0 48 heures pour obtenir les derni\u00e8res informations demand\u00e9es. Si votre demande a \u00e9t\u00e9 approuv\u00e9e par Apple, il se peut que vous deviez attendre un peu plus longtemps pour que les fonds soient rembours\u00e9s sur votre moyen de paiement.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"h-request-a-refund-on-google-play\" class=\"wp-block-heading\">Demander un remboursement sur Google Play<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">R\u00e9f\u00e9rence :  <a href=\"https:\/\/support.google.com\/googleplay\/answer\/15574897?hl=en\">https:\/\/support.google.com\/googleplay\/answer\/15574897?hl=en<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">1. Aller \u00e0 <a href=\"https:\/\/play.google.com\/\">play.google.com<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">2. Tapez sur votre <strong>Photo de profil en haut \u00e0 droite<\/strong> pour v\u00e9rifier que vous \u00eates connect\u00e9 au bon compte Google.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"499\" src=\"https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-27-1024x499.png\" alt=\"Page Google Play avec l&#039;ic\u00f4ne de notification en surbrillance.\" class=\"wp-image-4896\" style=\"width:400px;height:auto\" srcset=\"https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-27.png 1024w, https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-27-300x146.png 300w, https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-27-768x374.png 768w, https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-27-18x9.png 18w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">3. Tapez <strong>Paiements et abonnements<\/strong> \u279c <strong>Budget et historique des commandes<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"541\" src=\"https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-28-1024x541.png\" alt=\"Menu Google Play avec Paiements et abonnements et Budget et contr\u00f4les en surbrillance.\" class=\"wp-image-4897\" srcset=\"https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-28.png 1024w, https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-28-300x158.png 300w, https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-28-768x406.png 768w, https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-28-18x10.png 18w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">4. Pour l'ordre que vous souhaitez retourner, tapez sur <strong>Signaler un probl\u00e8me<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"693\" height=\"1024\" src=\"https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-29-693x1024.png\" alt=\"Page du budget Google Play indiquant le montant total d\u00e9pens\u00e9 et l&#039;historique des commandes.\" class=\"wp-image-4898\" style=\"width:400px;height:auto\" srcset=\"https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-29.png 693w, https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-29-203x300.png 203w, https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-29-768x1135.png 768w, https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-29-8x12.png 8w\" sizes=\"auto, (max-width: 693px) 100vw, 693px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">5. S\u00e9lectionnez l'option qui d\u00e9crit votre situation. Tapez sur <strong>Soumettre<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"661\" src=\"https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-30-1024x661.png\" alt=\"Page de rapport de probl\u00e8me Google Play avec des options pour s\u00e9lectionner un probl\u00e8me et l&#039;envoyer.\" class=\"wp-image-4899\" srcset=\"https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-30.png 1024w, https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-30-300x194.png 300w, https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-30-768x496.png 768w, https:\/\/www.1001tvs.com\/wp-content\/uploads\/2025\/01\/image-30-18x12.png 18w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Demander un remboursement sur le Microsoft Store<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">R\u00e9f\u00e9rence : <a href=\"https:\/\/support.microsoft.com\/en-us\/accounts-billing\/subscriptions\/how-to-get-a-refund-on-a-microsoft-subscription\">https:\/\/support.microsoft.com\/en-us\/accounts-billing\/subscriptions\/how-to-get-a-refund-on-a-microsoft-subscription<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"h-contact-us\" class=\"wp-block-heading\">Contact US<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">N'h\u00e9sitez pas \u00e0 nous faire part de vos commentaires sur notre application ou \u00e0 nous poser des questions. N'h\u00e9sitez pas \u00e0 nous contacter.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Mail US : <a href=\"mailto:1001tvs@nero.com\">1001tvs@nero.com<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Request a refund on your iOS Reference: https:\/\/support.apple.com\/en-us\/118223 1. Cancel subscription first. 2. Open the Settings app. 3. Tap your name. 4. Tap Media &amp; Purchases \u279c View Account. 5. Tap Purchase History \u279c Tap the subscription. 6. Tap Report a Problem 7. Select Request a Refund and Reason 8. Wait 24 to 48 hours [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[107],"tags":[],"class_list":["post-4887","post","type-post","status-publish","format-standard","hentry","category-payment"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>[1001 TVs] How to Request a Refund - 1001TVs<\/title>\n<meta name=\"description\" content=\"How to request a refund on app store or google play\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.1001tvs.com\/fr\/how-to-request-a-refund\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"[1001 TVs] How to Request a Refund - 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