- Guides
- Troubleshooting
- Features

### Screen Mirroring from Phone to PC/TV

1. The TV OS must be Android or Apple tvOS;
2. Connect your devices to the same Wi-Fi;
3. Download and launch 1001 TVs app on your phone/TV/PC;
4. 1001 TVs searches available device automatically, or scan the target device's QR code. Wait for a few seconds, then your phone screen will show on target device.

### Screen Mirroring from PC to TV

1. The TV OS must be Android or Apple TV OS;
2. Connect your devices to the same Wi-Fi;
3. Download and launch 1001 TVs app on your phone/TV/PC;
4. 1001 TVs searchs available device automatically, or enter the IP address of the TV. Wait for a few seconds, then your phone screen will show on target device.

### Screen Mirroring to web browser

1. Connect your devices to the same Wi-Fi;
2. Download and launch 1001 TVs app on your phone，open browser mirror page;
3. Open the browser of the target device，Chrome is recommended;
4. Eenter the URL shown on the browser mirror page of 1001 TVs ，please scan QRCode for iOS device.

### Share files

1. Make sure your devices are connected to the same Wi-Fi;
2. Download and launch 1001 TVs app on your phone/PC.
3. Both phone and PC need to open the "Share files" page

### Family Album

1. Make sure your devices are connected to the same Wi-Fi;
2. Download and launch 1001 TVs app on your phone/TV.
3. Both the phone and the TV need to open the "Family Album" page;
4. Your phone will search for the available device automatically, select the target TV, then you can start to enjoy it

### Streaming

1. Make sure your devices are connected to the same Wi-Fi;
2. Download and launch 1001 TVs app on your phone, open the "streaming" page;
3. Select the target device, then you can stream pictures, videos and music.

### Tesla Mirror

1. Please open the phone hotspot and keep the car screen connected to the phone hotspot;
2. Click the “Start Mirror” button to start communication;
3. Enter http://7.7.7.7:8000 in the built-in browser of the car screen to start mirroring;
4. Please make sure the URL is entered correctly when you can't connect.

### Doesn't list target device(PC/Mac/TV)

1. Restart the router;
2. Download and launch 1001 TVs app on your phone/TV/PC;
3. Restart the 1001 TVs app;
4. Connect PC/Mac/TV to your phone's hotspot and try again;
5. If you are using a public or hotel Wi-Fi and the "AP Isolation" is enabled, you need to consult the technicians of your company to fix the issue.

### [iOS]How to deal with the interruption of mirroring caused by the auto-locking of the phone?

1. Open system 'Settings';
2. Find the 'Display & Brightness – Auto-Lock';
3. Adjust the auto-lock screen interval, check 'Never';

### [Tesla Mirror ]How to stay connected to the Internet and hotspots while driving?

1. Select "Connect" in the Wi-Fi Settings screen;
2. Click "Stay Connected While Driving";
3. The hotspot connection can be maintained while driving.

### Connect failed after scanning code

1. Restart the router;
2. Restart the app on sender and receiver;
3. Connect PC/Mac/TV to your phone's hotspot and try again;
4. If you are using a public or hotel Wi-Fi and the "AP Isolation" is enabled, you need to consult the technicians of your company to fix the issue.

### Lost connection or freeze during screen

1. Restart the router;
2. Change to the 5G router;
3. Ensure that the battery power is greater than 70%, try to mirror screen in charging mode;
4. Lower the resolution of the screen mirroring, try lower quality;
5. Go to Setting-->Smooth mode, turn off the switch
6. Reinstall the latest 1001 TVs.

### No sound when mirror screen

1. Please upgrade the app to the latest version. The latest version supports sound;
2. Please remember to turn on the sound switch on the screen mirroring page;
3. Please make sure the microphone permission is granted on for Android phones;

### The mirroring screen is small

1. Please try the horizontal screen of your phone and do not set the vertical screen lock on your phone;
2. Contact customer service and provide device model and the version number of the installed 1001 TVs;
3. Try again with another phone or TV;
4. Reinstall the latest 1001 TVs app.

### Too much delay when mirroring screen

1. Restart the router;
2. Change to the 5G router.
3. Check the Wi-Fi signal, if it's too weak, please move closer to the router.

### Always show loading after start mirror

1. Restart the TV, then start the 1001 TVs app;
2. Go to Setting-->Smooth mode, turn off the switch

### How to install 1001 TVs on PC?

1. Open a browser on your PC;
2. Navigate to https://www.1001TVs.com/download;
3. Download installer and run it;
4. If the installation fails, contact customer service for assistance.

### What should I do if it reminds you that the QR code you scanned is not correct?

1. Please install 1001 TVs on the receiving end (computer or TV) and open it, then scan the corresponding QR code for screen mirroring;
2. Currently does not support mirror screen to other products or devices, please do not scan the QR code of other products;
3. Please do not scan the QR code used to download the product;
4. If still doesn't work, please contact customer service for assistance.

### How to install 1001 TVs on Mac or AppleTV?

1. Open Appstore;
2. Search for "1001 TVs" to install.

### How to install application on TV?

1. Please note that the TV OS must be an Android or Apple TV;
2. Open the AppStore, search for "1001 TVs" and install.

### What should I do if it prompts that the 1001 TVs version is too low?

- If the mobile phone displays "Your [device name] 1001 TVs app version is too low to affect quality of mirroring.", it means that the version on the TV is too old, please check whether there is an application on the TV In the store, if there is one, open it and search for 1001 TVs, find the app and update it.

### The problem of blurry screen projection on Xiaomi mobile phones

- This is a problem caused by MIUI's anti-telecom fraud function being turned on. You only need to open Settings → Security → Telecom Fraud Protection → Screen Sharing Protection → Close, and then cast the screen again.

### What should I do if I encounter a black screen?

- Some App interfaces prohibit screen mirroring. For example, the interface for entering a password cannot be screencasted, such as the interface for playing videos. Due to copyright requirements, the App prohibits screen mirroring.

### What should I do if the computer prompts "This application cannot run on your computer"?

- The latest Windows version only supports 64-bit. For users of 32-bit systems, please go to the download page(https://www.1001tvs.com/downloads) to get the old version.

### How to contact customer service?

- Email：1001tvs@nero.com
- Work day 10：00-17：00

### How to send feedback and logs？

- Mobile phone: [Mine] in the right-bottom corner -->[Feedback]
- Computer: [Settings] in the right-top corner -->[About] --> [Feedback]
- TV: [Settings] in the right-bottom corner -->[Feedback]

### Screen mirroring, bigger world

1. Supports multiple mobile phone screen mirroring to one computer at the same time;
2. Supports forced rotation of the projected screen, and vertical screen can also be projected;
3. Supports audio mirroring when using "web video".

### Share files, easy and efficient

1. Support for wireless file transfer between phones and PCs;
2. Support for multiple files(images, videos, audio and other files);
3. No limit to the number of files sent and no traffic consumption.

### Tesla mirror, simple and fast

1. Support phone map mirroring to the car screen, the journey is more convenient and relaxed.;
2. Support mirroring video and music, enriching your travel experience.

### Streaming, enjoy it now

1. Only TV that supports DLNA can play, no need to install 1001 TVs

### Family Album, share memories

1. Create personalized video albums, support customizing playback order and background music;
2. no need to consume traffic, no need for TV local download;
3. Wireless transfer, more freedom to playback.